Measurement can be transformational!
"Measurement done right can transform your organization. It is my contention that there are certain performance measures and ways of measuring that can have a transformational impact on the way people in organizations view their work, their products, and their customers…This transformation doesn’t require a major change in your business structure or systems—but only in the way you think about measuring your organization."
– Dr. Dean Spitzer
Transforming Performance Measurement
© 2009 Dean R. Spitzer Contact Dr. Spitzer